Frequently Asked Questions
Last updated: May 2026
📦 Orders & Shipping
When will my order be processed?
All orders are processed within 1-3 business days after payment confirmation. You will receive an email notification once your order has been dispatched.
How long does delivery take?
Estimated delivery times are as follows:
- Netherlands & Belgium: 3-7 business days
- Rest of Europe: 5-10 business days
- International: 10-20 business days
Please note that delivery times may vary during peak seasons or due to circumstances beyond our control.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your delivery in real time.
Do you ship internationally?
Yes, Volt Ventures ships worldwide. All applicable shipping costs and import duties are the responsibility of the customer.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as additional payment methods available at checkout. All transactions are processed in EUR (€).
Is my payment information safe?
Yes. All payments are processed through Shopify's secure and encrypted payment system. We do not store any payment details on our servers.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Please review our full Refund Policy for more details.
How do I initiate a return or exchange?
To start a return, please contact our customer service team at info.voltventures@gmail.com with your order number and reason for return. We will respond within 1-2 business days with further instructions.
When will I receive my refund?
Once your return has been received and inspected, your refund will be processed within 5-7 business days to your original payment method.
📧 Contact & Support
How can I contact Volt Ventures?
Our customer service team is available via email at info.voltventures@gmail.com. We aim to respond to all enquiries within 24-48 business hours.
What if I received a damaged or incorrect item?
We sincerely apologise for any inconvenience. Please contact us immediately at info.voltventures@gmail.com with your order number and a photo of the item, and we will resolve the issue as quickly as possible.